Return Policy

At our goal is to ensure that our customers are happy and satisfied with their purchases. We accept returns of items up to 10 days after the date of purchase. Products must be in their original packaging and in re-sellable condition to avoid re-stocking fees. A 10% restocking fee may apply to returns that fall outside of these guidelines. 

Unfortunately, we cannot accept returns for items which are returned more than 10 days after purchase.
We also cannot accept returns on some products due to the nature of the items themselves, such as incontinence products, bath safety that has been used, cushions, pillows, hot/cold therapy, uplift seats assist, walkers, oxygen therapy, socks, garments…etc. Once the item like this has been used, it is not eligible for a return. 

Power Scooters & Wheelchairs - All Power Scooters and Wheelchairs are final sale items and not eligible for return. We fully stand behind the warranty of all power scooters & wheelchairs and our manufacturers will help solve any and all warranty issues.

We do our best to make shopping with a great experience. So if you have an item that falls under the above clauses but has never been opened and the packaging is in re-sellable condition, give us a call and we'll do our best to make you happy!


In the event that a damaged product is received, it must be reported to us within 24 hours of delivery.

Refund Procedure: 

If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may email us at [email protected] to confirm as to whether the product can be returned.

Feel free to call us at 8880004422.